Refund & Return Policy

Last updated: June 15, 2026

We want you to love your OwnArt piece.

If something isn't right, here's how returns work.

Return Window

You may request a return within 30 days of the delivery date.

Condition of Items

Returned items must be unworn, undamaged, and in their original packaging, with any tags, certificates, and protective materials included.

How to Start a Return

Email info@ownart.co with your order number and the item(s) you wish to return.

We will provide return instructions and the return address.

Items sent back without a prior request may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error.

The return address is:
OwnArt Jewelry
5403 Ayon Ave, Unit 58578EC
Irwindale, CA 91706
United States

We recommend a trackable shipping method; we are not responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we will notify you of approval.

Approved refunds are issued to your original payment method within 5–10 business days.

Original shipping charges are non-refundable unless the return is due to our error.

Your bank or card issuer may take additional time to post the refund.

Exchanges

To exchange an item, start a return for the original and place a new order, or contact us for assistance.

Non-Returnable Items

For hygiene and other reasons, the following are final sale and cannot be returned unless defective: pierced earrings, custom or engraved/personalized pieces, gift cards, and items marked "Final Sale."

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos.

We will arrange a replacement or refund at no cost to you.

Contact

OwnArt Jewelry
info@ownart.co